Customer Service Specialist - Laganoo

Customer Service Specialist

Laganoo creates modern and robust custom designed E- commerce enabled websites for businesses around the globe at fraction of cost and offer an array of digital marketing and payment services under one roof.

We’re looking for a Customer Service Specialist to join our fast-growing team and build out our foundational Corporate, Customer and Business capabilities to elevate the Laganoo brand in the marketplace. 

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication.
  • Generate sales leads and retain existing clients.
  • Responding promptly to customer inquries.
  • Communicating with costumers through various channels.
  • Acknowledging and resolving customer complaints.
  •  Knowing our products inside and out so that you can answer questions.
  • Engage with clients to ensure a smooth transition to payment processing with Stripe and Square payment technology;
  • Execute payment and system process with a high degree of accuracy;
  • Assist the business with account adjustments, corrections, and other payment-related tasks;
  • Accountable for payment processing, integration and any investigation around the process;
  • Acts as point of contact for support issues and questions;
  • Conducts competitive analyses of other payment provider solutions and provides recommendations.

Requirements:

  • Self-starter, possessing the enthusiasm and ability to function in a team environment
  • Outstanding communication, presentation, organization, and interpersonal skills
  • Exceptional ability to engage with customers in a consultative manner
  • Project management and organizational skills

Qualifications:

  • Fluency in English
  • BSc in Economics or related field
  • Work experience related to electronic payment systems
  • Accounting experience is an advantage 

General Info:

  • Job Type: Full-time
  • Salary: Salary commensurate to experience
  • Work Location: Podgorica
  • Schedule: Monday to Friday
  • Number of hires for this role: 1

Benefits:

  • Competitive salary
  • Flexible working hours
  • Flexible work environment
  • Inclusive culture and team
  • Challenging projects

At Laganoo, we believe that our success will be defined not only by what we do — but also by how and why we do it. If you share this values with us and you consider that your profile meets all required conditions, please submit a biography  in English to our email address, indicating the position you are reporting for:

[email protected]

Deadline: 01.04.2022

Only eligible candidates will be considered for the position.